Business Services

Business Services at Hendrick Medical Center bills and collects for services provided by Hendrick Medical Center in a timely manner, adhering to all billing and collection rules established by Medicare, Medicaid, third party carriers and all local, state and federal government agencies.

Business Services staff members are administrative professionals trained in the complexities of hospital and/or physician billing and collection.

The Business Services staff at Hendrick Medical Center provides:

• Face to face customer service by meeting with customers who visit our office at 2182 Hickory
• Telephone customer service by answering calls relating to bills, statements and general billing and collection questions
• Resource assistance service by helping customers find available assistance and guiding them through the application process
• Payment posting services by determining that payments are applied appropriately to dates of service
• Billing services by getting charges through the system and filed to the appropriate insurance company or billed to the patient in a timely manner
• Follow-up services by contacting insurance companies when payments are not received in a timely manner
• Collection services through the discussion of payment arrangements, with no interest, and management of accounts through the entire collection process up to and including referral to an outside agency
  

Normal business hours are Monday through Thursday, 8 a.m. – 4:30 p.m., and Friday 8 a.m .- 4 p.m.  Holiday closings are New Years Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. For more information, please call 325.670.2437.

Contact Information

Contact Business Services at any of the following phone numbers or by e-mail at busoffice@hendrickhealth.org